Warranty & Complaints

You have warranty certificates in accordance with the legislation in force and the commercial policies of the manufacturers.
For all products sold by Penshop.online (stilouri.eu) you will receive a warranty certificate in hard copy. If you have not received a warranty certificate, please let us know within 3 working days of receiving the product.
The conditions for granting the guarantee may vary depending on the manufacturer, but only in compliance with the legislation in force.
Penshop.online (stilouri.eu) assures you that it treats with the utmost seriousness any complaint / notification from you - you will find the contact details in the footer section of the site.

You also have the legal right to return any product purchased within 14 days of delivery / pick-up, stating that the product must be returned in the same condition, without wear, with labels intact and undamaged packaging, with all documents received, including the warranty certificate. in original. The return of the money is made by bank transfer.