WARRANTY AND CONFORMITY POLICY

Last updated: October 2026

1. Introduction

This Warranty and Conformity Policy sets out the rights and obligations of consumers and the seller in relation to products sold through the online store.

This policy has been drawn up in accordance with European Union legislation and applicable national law and aims to ensure a high level of consumer protection. Directive (EU) 2019/771, Directive (EU) 2019/770 and Directive (EU) 2024/1799 constitute the main applicable European legislative acts.

European Commission – Consumer Sales and Guarantees
EUR-Lex – Directive (EU) 2019/771
EUR-Lex – Directive (EU) 2024/1799

2. Legal Basis

This policy has been drawn up in accordance with:

• Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods.

• Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services.

• Directive (EU) 2024/1799 on common rules promoting the repair of goods and strengthening consumers' right to repair.

• Applicable national legislation on consumer protection and product warranties.

3. Legal Guarantee of Conformity

All products sold to consumers are covered by the legal guarantee of conformity provided for under European Union legislation.

The seller is liable for any lack of conformity that exists at the time of delivery and becomes apparent within a minimum period of two years from the date on which the consumer took possession of the goods.

A product is considered to conform to the contract if it:

• Matches the description, type, quantity and quality presented.

• Has the promised functionality and features.

• Is fit for the purposes for which goods of the same type are normally used.

• Is delivered with the relevant accessories, instructions and documentation.

• Provides the level of performance that consumers may reasonably expect.

4. Defective or Non-Conforming Products

If a product received is defective, does not function properly or does not match the description on the website, the consumer is entitled to request that the issue be remedied in accordance with the law.

The consumer shall inform the seller of the lack of conformity within a reasonable period after discovering it.

5. Consumer Rights

In the event of a lack of conformity, the consumer is entitled to request, free of charge:

a) Repair of the product

or

b) Replacement of the product

These remedies must be provided free of charge, within a reasonable period and without significant inconvenience to the consumer.

If repair or replacement is impossible or cannot be carried out under the conditions prescribed by law, the consumer may request:

• A proportionate reduction in the price.

• Termination of the contract and a refund of the purchase price of the product.

6. Presumption of Lack of Conformity

If a defect becomes apparent within the first year after delivery, it is presumed that the lack of conformity existed at the time of delivery, unless the seller can prove otherwise. Some Member States may provide for a longer period of protection.

7. Right to Repair

In accordance with Directive (EU) 2024/1799, applicable in Member States from 31 July 2026, consumers benefit from additional measures designed to promote product repair and extend product lifespans.

For products covered by European repairability requirements:

• Manufacturers may be required to carry out repairs within a reasonable period and at a reasonable price.

• Spare parts must be made available in accordance with the applicable legal requirements.

• Practices that unjustifiably hinder product repair are prohibited.

Consumers are encouraged to choose product repair whenever it represents an effective and reasonable solution.

8. Commercial Warranty

In addition to the legal guarantee of conformity, certain products may benefit from a commercial warranty provided by the manufacturer or the seller.

A commercial warranty:

• Is voluntary.

• Provides additional benefits beyond the legal guarantee.

• Does not restrict or replace the consumer's statutory rights.

The specific terms and conditions of the commercial warranty are set out in the warranty certificate issued for the relevant product.

9. Exclusions

The warranty does not cover defects or damage caused by:

• Improper use.

• Failure to follow the instructions for use.

• Mechanical shocks, accidents or impacts.

• Unauthorized intervention, modification or repair.

• Exposure to unsuitable conditions of use or storage.

• Normal wear and tear resulting from ordinary use of the product.

10. Claims Procedure

To exercise their warranty rights, consumers may contact the seller using the following details:

Company name: Ackno System SRL
Registered office: 10 Matko Istvan Street, 525400 Târgu Secuiesc, Covasna County, Romania
Email: office@ackno.ro
Telephone: +40 750 291 555

Where possible, a warranty claim should include:

• The order number.

• The name of the product.

• A detailed description of the problem.

• Photographs or other evidence that may help identify the defect.

11. Dispute Resolution

If consumers believe that their rights have not been respected, they may contact the competent consumer protection authorities or the competent courts, in accordance with applicable legislation.

12. Final Provisions

This policy applies to all orders placed through the online store and shall be interpreted in accordance with European Union legislation and applicable national law.

If any provision of this policy becomes invalid or unenforceable, the remaining provisions shall remain in force.

This policy has been drafted in accordance with Directive (EU) 2019/771, Directive (EU) 2019/770, Directive (EU) 2024/1799 and the applicable national implementing legislation in force on the date of publication.